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9jeet publishes these legal terms so you can review your rights, understand how your account is governed, and know where to raise a question. Access to our platform depends on your local law and eligible regions — read through this page before you proceed.
Our legal framework covers how we collect, use and retain information linked to your account. When you open an account with us, the details you submit — including the wallet identifiers you use for Nagad or Rocket transactions — are held in line with the policy set out on this page. We do not share personal account data with third parties outside of what is necessary to process a transaction or respond to a lawful request. Your account wallet address and transaction history are stored on our system for the period required by our record-keeping obligations. You can ask us to review what we hold at any time by contacting support through the published route in your account settings. If you believe information held on your account is inaccurate, the correction path is also available through that same support channel. Access to our platform and the application of this policy is subject to the laws of your jurisdiction and the eligibility conditions in our terms. We do not represent that use of this platform is lawful in every region — that determination rests with you. Where a transaction involves Nagad, Rocket or another local payment rail, the respective wallet provider's own terms also apply alongside ours.
This policy applies to your 9jeet account, the transactions you conduct through it, and the content you access on our platform. It does not extend to third-party services, external wallet providers or linked sites that operate under their own terms.
This policy covers how your account credentials, session activity and account-level settings are managed. It applies from the moment you open your account and continues for as long as your account remains active or within our retention window.
Deposits and withdrawals conducted through Nagad, Rocket or other configured payment rails fall within this policy for the purpose of record-keeping and query resolution. The payment provider's own terms govern the wallet side of the transfer.
Game content served through our lobby — including titles from studios such as PG Soft, Microgaming and JDB — is covered by this policy for access and session purposes. Studio-level terms for individual titles remain separate.
External links, wallet apps and any service not directly operated by 9jeet fall outside this policy. We are not responsible for the data practices or legal terms of those external services. Check each provider's own policy before proceeding.
You have several concrete actions available to you under this legal framework, and none of them require you to navigate away from your account. To review the data we hold on your account, open the account settings page where a data request option is listed. If any personal detail — your registered name, contact address or linked wallet identifier — appears incorrect, the correction form is accessible from the same settings area. For questions about how a specific transaction was recorded, the transaction history tab in your account wallet shows each entry with its status. Raise a formal query through the support channel visible in your account; responses follow the queue shown there. These rights apply regardless of whether you used Nagad or Rocket for your most recent deposit. Your ability to act on them does not expire while your account is active, and you are not required to give a reason when requesting a data review.
Open account settings and locate the data review option. It lists what we hold against your profile, including session history and transaction references tied to your Nagad or Rocket wallet.
If a name, contact detail or wallet reference is recorded incorrectly, submit a correction request through the account settings form. Our support team will confirm the update once verified.
For any question about how this policy applies to your account specifically, contact support via the channel listed in your account dashboard. Include your account reference so the team can locate your record.
If you need help understanding a specific clause or how it affects your access, our support team can walk you through the relevant section. Use the live chat or message route visible when you are signed in.
Policy questions are handled through the same support routes available to all account holders. Use the route that suits your situation — live chat for quicker back-and-forth, or the message form for written records of your query.
Access live chat from within your signed-in account. It is the quickest route for clarifying a policy point or asking how a specific clause applies to your account.
Submit a written query through the support message form in your account. This route creates a reference number you can use to follow up on a legal question or data request.
For data review and correction requests, the account settings area has a dedicated help path. Follow the fields shown there and your request will be routed to the right team.
Our approach to data, cookies and account security is set out here so you know what to expect before you act on any of the rights listed on this page.
We retain account and transaction data for the period required under our record-keeping obligations. Once that window closes, data that is no longer necessary is removed from active systems. You can ask us to confirm the retention period that applies to your account.
We use cookies to keep your session active while you browse the lobby and to remember account preferences. You can adjust cookie settings through your browser. Disabling certain cookies may affect how some account features display on your device.
Your account is protected by the login credentials you set at registration. We do not store plain-text passwords. If you suspect unauthorised access, use the account security section to change your credentials immediately and contact support through the message form.
To request a change to the data we hold or to ask how this policy applies to your Nagad or Rocket wallet records, contact support through the signed-in account area. We aim to respond to written requests in the order they are received.
These are the questions we hear most often about how this policy works in practice. If your question is not covered here, submit it through the support message form in your account.
Yes. Whenever a transaction passes through your account — regardless of whether it involves Nagad, Rocket or another configured payment rail — the account-side record falls within this policy. The wallet provider's own terms cover the wallet side of the transfer separately.
Open your account settings page and look for the data review option. It shows what is recorded against your profile, including session history and transaction references. If you need a formal written summary, submit a request through the support message form.
Yes, you can. Use the correction form in account settings or raise it through the support message form with your account reference included. Our team will verify the detail and confirm the update once it has been made.
Access depends on your local law and the eligibility conditions in our terms. This policy does not override jurisdiction-level restrictions. We do not represent that access is lawful in every region — confirm your eligibility before using the platform.
Data linked to your account is retained for the period required by our record-keeping obligations even after account closure. Once that period ends, data no longer required is removed. You can ask support to confirm the specific retention window that applies to your account.
Cookies keep your session active and remember display preferences on mobile browsers. If you clear cookies or adjust browser settings, you may need to sign in again and reset some preferences. Account data itself is not affected by clearing browser cookies.